SUPPORT IN THE PALM OF YOUR HANDS WITH MY ROCK TOOLS ANALYZE
My Rock Tools - Analyze is a mobile application designed to help our customers improve their rock tool performance by analyzing failure and discard reasons through a customer report – all remotely. The aim is to determine the root cause of the failure or discard reason of the rock tool, prevent it from happening again and to help improve future performance.
The application is very easy to use: customers receive an invitation from Sandvik to log in, download the app (available both for iOS and Android), provide some key product information, take a few photos of their worn out tool and then send it to Sandvik for analysis and feedback.
1) The customer receives an email invitation with login details from Sandvik, and can download the app from App Store or Google Play for mobile devices.
2) After downloading the app and logging in, customers can start using it by entering product information and uploading pictures of their worn tools and send for analysis.
3) The responsible Sandvik Representative receives the uploaded report and can perform the failure analysis, finish the report and send it back to the customer.
4) The customer receives a notification that the report is ready and can take the necessary actions to improve their drilling productivity.
A big part of Sandvik’s DNA is continuous improvement in close collaboration with our customers, and My Rock Tools Analyze does precisely that, in a user friendly, fast and remote way. At Sandvik Rock Tools we truly belive that this will help our customers and us both in the short and long term.