My Sandvik Customer portal – easier, faster, more efficient operation for Construction customers

The My Sandvik Customer Portal supports the construction business in the digital management of their business operations with Sandvik Mining and Rock Technology - safely, easily and efficiently.

My Sandvik has been the industry’s leading customer portal since 2017 and the platform’s success is demonstrated by the rapidly growing number of active users. The My Sandvik Customer Portal provides on-line instant information and a large array of services related to the customer’s Sandvik equipment.

Within the challenging construction business, quickly finding just the right information and support can be crucial. The My Sandvik Customer Portal offers a 360-degree view of the customer’s fleet.

Find what you need - fast

My Sandvik centers on each customer’s fleet. This makes finding the relevant information easier and quicker. The customer can browse digital parts catalogs, bulletins and manuals at their convenience.

The electronic parts catalog gives secure, immediate access to parts manuals, as well as to digital operator, maintenance and service, and repair manuals. Thanks to its ability to quickly identify the source of malfunction, it’s possible to swiftly find the right spare for every situation. Parts items are shown on a diagram to enable quick location, price and availability check, quotation request and ordering.

Direct secure access to My Sandvik Digital Services

The fleet data monitoring functionality gives the customer online access to My Sandvik Insight and My Sandvik Productivity reports, providing vital, up-to-date accurate data and interactive tools which support the customers’ operations in an efficient, performance-enhancing way.

Quick access to key information - anywhere, anytime

My Sandvik is globally available 24 hours a day/7 days a week to support ease and efficiency of operations and maintenance. The latest version of My Sandvik is designed for even faster speed, while maintaining the full range of services welcomed by customers around the world.

My Sandvik will be presented at CONEXPO-CON/AGG 2020, where visitors will also have the opportunity to experience, for the first time, new aspects of Sandvik’s ongoing development of digital support. And of course, visitors will have the chance to register for their next digital step towards more efficient operation: My Sandvik Customer Portal.

Please visit Sandvik Parts & Services at our outdoor booth #S5249.

Las Vegas, USA, 10 March, 2020

For more information, please contact:
Mats Wehlin
Manager commercial transformation global Parts and Services
Sandvik Mining and Rock Technology
Parts and Services - Commercial
Tel: + 46 26 265 144

Sandvik Group
Sandvik is a high-tech and global engineering group offering products and services that enhance customer productivity, profitability and safety. We hold world-leading positions in selected areas – tools and tooling systems for metal cutting; equipment and tools, service and technical solutions for the mining industry and rock excavation within the construction industry; products in advanced stainless steels and special alloys as well as products for industrial heating. In 2019, the Group had approximately 40,000 employees and revenues of about 100 billion SEK in more than 160 countries within continuing operations.

Sandvik Mining and Rock Technology
Sandvik Mining and Rock Technology is a business area within the Sandvik Group and a global leading supplier of equipment and tools, service and technical solutions for the mining and construction industries. Application areas include rock drilling, rock cutting, crushing and screening, loading and hauling, tunneling, quarrying and breaking and demolition. In 2019, sales were approximately 45 billion SEK with about 14,000 employees in continuing operations.